How Salesforce.com R&D Delivers The Cloud

How Salesforce.com R&D Delivers The Cloud

How Salesforce.com R&D Delivers The Cloud

How does Salesforces metadata-driven multi-tenant architecture support scalable data structures and business logic customization while delivering CRM features for the social enterprise? Take a look under the covers of the Force.com platform to learn about the Salesforce multi-tenant religion: everything must be shared including the database; one agile code base for innovation and scalability. Get a look at how we prioritize features based on customer needs and how you can influence Salesforce.

By Vocalcom

The Tale of One Successful Company's Customer Service Meltdown

It just goes to show that even the most profitable company can begin to burn if it doesn’t ensure a competitive, pleasant customer experience. The company in question is Ryanair, a European low-cost airline. Ryanair boasts annual profits of about 500 million euro; however, the brand is now experiencing profit warnings, likely due to what CEO Michael O’Leary would rather...
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