How Salesforce.com R&D Delivers The Cloud

How Salesforce.com R&D Delivers The Cloud

How Salesforce.com R&D Delivers The Cloud

How does Salesforces metadata-driven multi-tenant architecture support scalable data structures and business logic customization while delivering CRM features for the social enterprise? Take a look under the covers of the Force.com platform to learn about the Salesforce multi-tenant religion: everything must be shared including the database; one agile code base for innovation and scalability. Get a look at how we prioritize features based on customer needs and how you can influence Salesforce.

By Vocalcom

Taking a Step Back Could Be Your First Step Toward Progress

The proliferation of mobile technology and interactive customer solutions has undeniably made the job of the call center easier. Contacting and interacting with customers is easy, managing accounts and customer history is simple, and a well-implemented call center application or solution can make the company’s side of the equation easy to navigate. However, in an age of countless solutions, there...
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