How Technology Organizations Can Become Customer Obsessed

How Technology Organizations Can Become Customer Obsessed

How Technology Organizations Can Become Customer Obsessed

Forrester's Sharyn Leaver discusses the impact of the age of the customer and how technology management leaders can become customer obsessed.

By Vocalcom

7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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