How to be a Successful Solo Salesforce Admin

How to be a Successful Solo Salesforce Admin

How to be a Successful Solo Salesforce Admin

So you are a Salesforce Admin, but you don't have any life support. The community is your only 911, and you don't have a developer or even coding experience. No problem! Join us as we take you through the best Practices of being a Single Salesforce Admin- how to manage your time, requests, and user adoption. Basic Level (Breakout Session)

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
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