How to Track Calls, Emails and Meetings

How to Track Calls, Emails and Meetings

How to Track Calls, Emails and Meetings

This quick video walks you through how to log a call, create a task, and schedule a meeting in Salesforce. Capture all of your work in one place, so you always know where you are with your deals.

By Vocalcom

Why a Cloud Contact Center Is No Longer Just a Perk

Years ago, the cloud was either a myth or an advanced, new perk for call center managers looking to get a leg up on the competition. In 2008, the adoption rate of cloud-based contact center solutions was a mere 2.2 percent; however, by 2011, that figure more than doubled to 5.9 percent, and by the end of 2015, it’s expected...
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