How To Use Cross Filters in Salesforce Reports

How To Use Cross Filters in Salesforce Reports

How To Use Cross Filters in Salesforce Reports

Use a cross filter to find just the records you need in a report. Cross filters let you fine-tune your results by including or excluding records from related objects, without having to write formulas or code. Please leave a comment, and share the video if you found it helpful!

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Mastering the Art of Routing for Contact Center Success

When it comes to certain factors that could make or break your call center, routing should be one of the first to come to mind. Routing within the call center is a huge part of what makes a customer’s call center experience productive and efficient. If calls don’t go through to the right agent, your customer won’t stay on the...
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