How would you describe Convergence in one word?

How would you describe Convergence in one word?

How would you describe Convergence in one word?

There many ways to descibe the Convergence experience. Hear how a few past attendees would encapsulate it in one word. To learn more about Convergence or to register, visit http://www.microsoft.com/en/convergence/atlanta15/.

By Vocalcom

The Emergence of the Social Call Center

Picture this: your call agent thinks that a customer is offering his or her complete, undivided attention. In reality, however, the customer is only partially listening. That’s because he or she is on Facebook and Twitter, sending a text message, checking out your company on LinkedIn and sending e-mail – all while trying to grab a bite to eat before...
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