Hyperadoption Leads to Hyperabandonment

Hyperadoption Leads to Hyperabandonment

Hyperadoption Leads to Hyperabandonment

What consumer hyperadoption and hyperabandonement means to brands' product and engagement strategies.

By Vocalcom

Workforce Optimization: A Winning Strategy for Brand Success

While employees are the critical backbone of every company, customer service agents are the human connection between a brand and its customers. Entrusted with delivering excellent service and serving as brand representatives, customer service agents bear the important task of giving brands an authentic, empathetic voice with great skill and professionalism. Given the demanding pace of contact center life, agents...
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