ICMI Contact Center Expo & Conference 2014

ICMI Contact Center Expo & Conference 2014

ICMI Contact Center Expo & Conference 2014

Attendees share their experience

By Vocalcom

Contact Center Social Media Use Projected for Extreme Growth

We can’t live without social media, and now, neither can the call center. Thanks to the Internet, the workplace has completely evolved and, accordingly, call centers are becoming increasingly advanced by integrating new and disruptive technological solutions (of course, social media just happens to be one of those solutions). At this year’s Call Center Week in Las Vegas, Nevada, Yves...
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