ICMI Contact Center Expo & Conference 2014

ICMI Contact Center Expo & Conference 2014

ICMI Contact Center Expo & Conference 2014

Attendees share their experience

By Vocalcom

Your Customers Love to Talk...Are You Listening?

In our world today, people love to talk. Experience – whether it is great service in a restaurant or awful service at a clothing store – is something people typically like to share with family and friends. As we all know, word of mouth can completely make or break a business, especially your call center. Because of this, the customer experience...
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