ICMI Contact Center Expo & Conference 2015

ICMI Contact Center Expo & Conference 2015

ICMI Contact Center Expo & Conference 2015

Attendees share their experience

By Vocalcom

10,000 Years of Hold Time is a Lot of Waiting

Nearly 60 percent of consumers are not willing to stay on hold for more than 60 seconds, according to a recent survey from Velaro. However, according to a new poll this year, 86 percent of American consumers are put on hold every time they call a business. Ready for the icing on the cake? The average person will spend 1.2...
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