Identifying Duplicate Records with Matching Rules

Identifying Duplicate Records with Matching Rules

Identifying Duplicate Records with Matching Rules

Learn how Data.com Duplicate Management can help you maintain data quality within Salesforce. This demo will show you how to create a matching rule so you can control how duplicate records are identified. Please share this video, and leave a comment or two!

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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