IEM Field Service - The Internet of Things and M2M

IEM Field Service - The Internet of Things and M2M

IEM Field Service - The Internet of Things and M2M

Gil Garcia, Director of Manufacturing Industries at Microsoft, talks with Krsi Brannock, Executive VP of Vertical Solutions, about how the Internet of Things can apply to field service. For more information, visit http://www.dynamicscafe.com/.

By Vocalcom

Five Things that Your Customer Service Reps Should Always Keep in Mind

Much attention is given to the technology used in improving call center interactions, but even the greatest solution is all for naught if the agents at your organization are unable to effectively handle the equipment to assist customers with their requests. It may be surprising to hear, but being able to relate with customers through fundamental communication skills – be...
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