Ignite 2015: Keynote highlights

Ignite 2015: Keynote highlights

Ignite 2015: Keynote highlights

Highlights from the Ignite 2015 conference for IT pros. Satya Nadella and others discuss Windows 10, SQL Server 2016, Windows Update for Business and more.

By Vocalcom

5 Ways Big Data Can Improve the Customer Experience

Brands nowadays collect a tremendous amount of data on their customers. From purchase history to social media commentary, customer insights may be collected across multiple touchpoints. In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use...
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