Ignite 2015: Keynote highlights

Ignite 2015: Keynote highlights

Ignite 2015: Keynote highlights

Highlights from the Ignite 2015 conference for IT pros. Satya Nadella and others discuss Windows 10, SQL Server 2016, Windows Update for Business and more.

By Vocalcom

What's on Your Customer's Call Center Wish List?

Any well-seasoned call center agent knows that it’s easy to think of customers in regards to the problems that they bring. It’s important to always remember that customers are people, too, and each one is unique—a fact that can lead to some of the more interesting and challenging aspects of the call center environment. Let’s take a look at a...
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