Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Dalam video singkat ini, pelajari cara memberikan alat bantu yang dibutuhkan agen layanan pelanggan pada Microsoft Dynamics CRM. Lihat bagaimana cara mengkonfigurasi segalanya di satu tempat, yakni Manajemen Layanan, termasuk SLA dan penetapan, serta timer hitung mundur untuk resolusi kasus. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

Best Practices for Successfully Offering Preferred Communication Channels

It’s no secret that customers use more than one method to get the information they want. Between the use of computers, iPads, smartphones and more, there’s now far more than one unique way for customers to reach out to companies and get information. Therefore, among the many call center solutions on the market today, it is absolutely critical that companies...
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