Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Dalam video singkat ini, pelajari cara memberikan alat bantu yang dibutuhkan agen layanan pelanggan pada Microsoft Dynamics CRM. Lihat bagaimana cara mengkonfigurasi segalanya di satu tempat, yakni Manajemen Layanan, termasuk SLA dan penetapan, serta timer hitung mundur untuk resolusi kasus. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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Need-to-Know Mobile Usage Statistics for Strengthening Contact Center Engagement

Mobile technology continues to advance, break barriers and redefine the state of customer service and engagement for the hyper-connected contact center. Managers need to be constantly aware of the ever-changing mobility landscape and the ways in which they can improve their offerings in order to achieve higher satisfaction rates. In light of this, leading industry research firm Pew Internet revealed...
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