Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Dalam video singkat ini, pelajari cara memberikan alat bantu yang dibutuhkan agen layanan pelanggan pada Microsoft Dynamics CRM. Lihat bagaimana cara mengkonfigurasi segalanya di satu tempat, yakni Manajemen Layanan, termasuk SLA dan penetapan, serta timer hitung mundur untuk resolusi kasus. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

Maximizing Multi-channel Opportunities in your Call Center

The call center industry is young, having cut its teeth in the 1980s, but it has nonetheless grown rapidly. What started out as a single-channel department has, over the years, transitioned to a multi-channel operation with at least seven different functions, including e-mail, IVR, voice, chat, text, video and Web. But, as our service offerings become more and more multifunctional,...
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