Imagine with SFJAZZ

Imagine with SFJAZZ

Imagine with SFJAZZ

SFJAZZ is a 33-year-old organization that has grown from a weekend music festival into the nation’s largest presenter of jazz performances. Avaya helps SFJAZZ engage with its internal teams and its audiences, inside its San Francisco home and beyond. Using Avaya Scopia® Video Conferencing and IP Office phones, SFJAZZ is engaging audiences and helping unleash the imagination of jazz people everywhere.

By Vocalcom

Best Practices for Social Media Use in the Call Center

Over the years, call center agents have quickly moved from simple telephone solutions to e-mail, Web chat and more, and now, social media is becoming the latest go-to method of communication for consumers. In fact, it’s estimated that within five years, product-based social media interactions will be equivalent to that of phone interactions, according to DMG Consulting, with 70 to...
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