Impatient Consumers and the Hotel Industry - Futurist Speaker

Impatient Consumers and the Hotel Industry - Futurist Speaker

Impatient Consumers and the Hotel Industry - Futurist Speaker

Consumer impatience and the impact on the hotel industry. Most customers will leave a website if it takes more than 5 seconds to load, the same principle applies to phone calls. Very swift communication will win you market share by minimising your lost bookings to competitors. Aggregator websites such as Trip Advisor are providing huge choice to consumers, so good communication and information will help your business to stand out. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

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While the omnichannel approach makes it easier than ever to engage customers, few channels match the potential of live chat for delivering both great service and increased sales. As a convenient and personalized channel that offers support when customers need it most, live chat is ideal for offering timely and detailed solutions and assisting customers who might otherwise abandon a purchase....
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