Improving Customer Service - Time Is Money - Futurist Speaker

Improving Customer Service - Time Is Money - Futurist Speaker

Improving Customer Service - Time Is Money - Futurist Speaker

Clip from Patrick Dixon's Futurist keynote to leading law firms at Netlaw Media conference. Time is money - consumers are becoming increasingly impatient. 10 seconds can cost you 80% of new business. Put yourself in your clients' shoes - would you be frustrated with your service? There is a difference between the service you think you are providing and the reality of the quality of your service. Understanding your clients, and how they feel is vital in order to retain them -- they expect an instant answer. Multichannel customers on many forms of technology at once. The web has flattened the world and also flattened corporations. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

By Vocalcom

A Closer Look at Why Complexity is Today's Biggest Multi-Channel Challenge

If you’re involved in the contact center industry, you’ve most likely heard the customer request for multi-channel customer service; however, 40 percent of companies aren’t hearing their customers clearly. According to Econsultancy’s Multi-Channel Customer Experience Report, 40 percent of organizations say that complexity prevents them from improving their multi-channel service or from considering more advanced call center applications, solutions and...
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