Improving Customer Service - Time Is Money - Futurist Speaker

Improving Customer Service - Time Is Money - Futurist Speaker

Improving Customer Service - Time Is Money - Futurist Speaker

Clip from Patrick Dixon's Futurist keynote to leading law firms at Netlaw Media conference. Time is money - consumers are becoming increasingly impatient. 10 seconds can cost you 80% of new business. Put yourself in your clients' shoes - would you be frustrated with your service? There is a difference between the service you think you are providing and the reality of the quality of your service. Understanding your clients, and how they feel is vital in order to retain them -- they expect an instant answer. Multichannel customers on many forms of technology at once. The web has flattened the world and also flattened corporations. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

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Top Effective Strategies for Telemarketing

It’s the end of a long day, and your target customer finally makes it back home to enjoy a hot meal. The customer puts the television on, fills a glass and sits back to relax. Then, the phone rings—a telemarketer, again. You can almost hear the fork hitting the plate in frustration. A mistimed call will all but guarantee that...
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