Improving Security Controls Within the Customer Journey

Improving Security Controls Within the Customer Journey

Improving Security Controls Within the Customer Journey

Forrester's Tyler Shields provides an example of how companies can improve their security controls within their customer journeys at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Two Simple Ways the Right Call Center Software Can Amplify Customer Strategy

The right call center software should support your call center’s customer engagement strategies, not stifle them. This is where disruptive, cloud-based call center software comes into play. It’s time to throw away legacy software that keeps your operations confined and implement a cloud-based call center software solution that helps amplify your customer strategy. Below are two simple and cost-effective ways...
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