In 2020 how would an online checkout look like from a user experience point of view?

In 2020 how would an online checkout look like from a user experience point of view?

In 2020 how would an online checkout look like from a user experience point of view?

Keynote panel discussion: In 2020 how would an online checkout look like from a user experience point of view? Moderator: Albin Bronkhorst, CEO and Founder, Fastr Alex Bloemendal, Country Manager Netherlands, Travix Paul Veugen, Co-Founder and CPO, Human Evan Gelders, Director, Soda Studio Customer Festival Netherlands 2014

By Vocalcom

Stellar Customer Service Needs to Include Mobile Customers

Today, call center managers can’t help but notice how customers are becoming increasingly self-sufficient. In fact, they are 50 percent more so this year than last, thanks to mobile devices and apps that empower customers to manage accounts and make anytime, anywhere decisions. However, that need to immediately handle business on-the-go is stirring demand for service excellence, particularly among self-serve...
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