Independence Day

Independence Day

Independence Day

See how new technology from Microsoft, charity Guide Dogs UK and urban design firm Future Cities Catapult can help people with sight loss navigate cities like never before. Narrated by Jen Taylor, the voice of Cortana. Learn more at http://news.microsoft.com/stories/index.html

By Vocalcom

Is Your Contact Center a Social Butterfly or a Wallflower?

Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months – more...
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