Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

How can a company achieve true customer success? Thomas Lah, one of the top analysts in the field, believes that customer success is not an organization, but a broad capability, and the supporting capabilities for customer success will be found in multiple organizations. Join us to learn three major takeaways for how you can facilitate success for your customers. All attendees will receive a copy of the book: B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship.

By Vocalcom

The Extensive Uses of In-store Kiosks This Holiday Season

As the holidays roll around, more opportunities for just about everything customer related become available for companies eager to ramp up revenue. Shopping explodes this time of year, and so do all of the support functions that go along with it. When gathering ideas on how to deal with your enterprise’s specific needs, an answer is available that you might...
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