Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

How can a company achieve true customer success? Thomas Lah, one of the top analysts in the field, believes that customer success is not an organization, but a broad capability, and the supporting capabilities for customer success will be found in multiple organizations. Join us to learn three major takeaways for how you can facilitate success for your customers. All attendees will receive a copy of the book: B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship.

By Vocalcom

What Drives Your Contact Center Engagement?

Wouldn’t it be nice if your business could reach out to customers anywhere, anytime and on any device? Due to growing social media and cutting edge technology, this is now very much possible. The Drive is just one of many call center solutions powered by Vocalcom that drives (no pun intended) our promise of delivering exceptional customer service. In a...
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