Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

How can a company achieve true customer success? Thomas Lah, one of the top analysts in the field, believes that customer success is not an organization, but a broad capability, and the supporting capabilities for customer success will be found in multiple organizations. Join us to learn three major takeaways for how you can facilitate success for your customers. All attendees will receive a copy of the book: B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship.

By Vocalcom

How Four Different Industries Are Surpassing at Social Media Service

For four companies – a retailer, a major airline, a media provider and a food delivery company – social media was the great equalizer when it came time to provide excellent service. An article in Social Media Examiner explains how these organizations used Twitter to stay connected with their customers and strengthen their relationships. Here, we offer suggestions on how...
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