Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

How can a company achieve true customer success? Thomas Lah, one of the top analysts in the field, believes that customer success is not an organization, but a broad capability, and the supporting capabilities for customer success will be found in multiple organizations. Join us to learn three major takeaways for how you can facilitate success for your customers. All attendees will receive a copy of the book: B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship.

By Vocalcom

Euro CRM Enjoys Success Thanks to Cost-Conscious Vocalcom Software

It all comes down to money. At least such was the case initially for France-based call center Euro CRM in its decision to purchase Vocalcom’s Hermes Cloud call center software. When Euro CRM—an expert in customer relations management—was founded 12 years ago, the fledgling call center was operating under the restraints of a limited budget. This is what initially prompted...
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