Insights Around the Modern Workplace: Julia White

Insights Around the Modern Workplace: Julia White

Insights Around the Modern Workplace: Julia White

“The world of individual work in the office is a thing of the past.” Julia White, General Manager, Office Division Product Management at Microsoft Corporation, explored productivity in the modern workplace at Convergence 2015. http://microsoft.com/convergence

By Vocalcom

Omnichannel is the Key to Driving Super Agent Success

In the modern-day contact center, customer service agents are accustomed to engaging with customers on numerous channels. With the prevalence of social media networks and technologies such as SMS, chat, and video—in addition to older but equally important channels such as voice and email--customers are able to reach businesses in numerous ways whenever they need technical support, wish to make...
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