Insights Around the Modern Workplace: Julia White

Insights Around the Modern Workplace: Julia White

Insights Around the Modern Workplace: Julia White

“The world of individual work in the office is a thing of the past.” Julia White, General Manager, Office Division Product Management at Microsoft Corporation, explored productivity in the modern workplace at Convergence 2015. http://microsoft.com/convergence

By Vocalcom

Is Employee Engagement the Key to Customer Service Success?

Contact center managers have many factors to assess when measuring success. The omnichannel approach has expanded the horizons of customer service, making efficiency and quality more feasible than ever yet analytics more complex to handle. And at the front lines of customer service are agents who are given the task of striking a balance between delivering excellent service adhering to...
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