Integrated Customer Experience: Finding Your Sweet Spot

Integrated Customer Experience: Finding Your Sweet Spot

Integrated Customer Experience: Finding Your Sweet Spot

DescriptionIn this Take 30 webcast by 1to1 Media, Michael Colbourn, 2011 1to1 Media Customer Champion; and vice president of marketing, sales, and communications at Stowe Mountain Resort, discusses strategies for getting an organization's integrated customer experience plan up and running. He also suggests ways to identify the right metrics for measuring the most business impact from integrated CX efforts. Sponsored by TeleTech.

By Vocalcom

Four Ways You Can 'Wow' Your Mobile Customer

Look at the many things your customers can do with their smartphone today – from playing their favorite music to buying an item online that they’re looking at in a storefront window to downloading one of 100,000 amazing apps, the power of smartphones is pretty amazing. If you’re running a telemarketing firm, need to be pretty amazing too, or they’ll...
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