Integrated Customer Experience: Finding Your Sweet Spot

Integrated Customer Experience: Finding Your Sweet Spot

Integrated Customer Experience: Finding Your Sweet Spot

DescriptionIn this Take 30 webcast by 1to1 Media, Michael Colbourn, 2011 1to1 Media Customer Champion; and vice president of marketing, sales, and communications at Stowe Mountain Resort, discusses strategies for getting an organization's integrated customer experience plan up and running. He also suggests ways to identify the right metrics for measuring the most business impact from integrated CX efforts. Sponsored by TeleTech.

By Vocalcom

Vocalcom's Call Center Software a Business Essential for One Real Estate Company

At first glance, the phrase “predictive dialer” seems a bit incorrect – how could a telephone possibly predict what a human being wants? Yet as MeilleurAgents.com can attest, predictive dialer technology is an effective way for call center personnel to better cater to their customers’ needs and, ultimately, lock in a steadier flow of sales. MeilleursAgents.com, a French real estate...
View Full Article