Internet 2025: Can we keep it open and evolving?

Internet 2025: Can we keep it open and evolving?

Internet 2025: Can we keep it open and evolving?

Panelists: Vinton Cerf, Vice President and Chief Internet Evangelist, Google, Marconi Fellow (1998); Robert Kahn, Founder and CEO, Corporation for National Research Initiatives (CNRI), Marconi Fellow (1994); Joseph Kakande, Alcatel-Lucent Bell Labs, Marconi Society Paul Baran Young Scholar (2011); Leonard Kleinrock, Distinguished Professor, UCLA, Marconi Fellow (1986); Dan Kaufman, Director, Information Innovation Office, DARPA. Moderator: Ali Velshi, Host, Al Jazeera America

By Vocalcom

A Look Back at This Year's Top Performing Service Channels

There is great emphasis being placed on having as many service channels as possible within the 21st century call center; however, some may not have every option at their fingertips if they’re being restricted by archaic technology. When it comes to manpower and the implementation of call center software, it’s important to know which service channels are top performing and...
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