Internet 2025: Can we keep it open and evolving?

Internet 2025: Can we keep it open and evolving?

Internet 2025: Can we keep it open and evolving?

Panelists: Vinton Cerf, Vice President and Chief Internet Evangelist, Google, Marconi Fellow (1998); Robert Kahn, Founder and CEO, Corporation for National Research Initiatives (CNRI), Marconi Fellow (1994); Joseph Kakande, Alcatel-Lucent Bell Labs, Marconi Society Paul Baran Young Scholar (2011); Leonard Kleinrock, Distinguished Professor, UCLA, Marconi Fellow (1986); Dan Kaufman, Director, Information Innovation Office, DARPA. Moderator: Ali Velshi, Host, Al Jazeera America

By Vocalcom

8 Points to Consider for Customer Journey Maps

Customer journey maps are essential to having a global view of your brand’s customer service expectations. A comprehensive map may identify all the interactions a customer is expected to have along the way, as well as the motivations behind each step and the questions that may arise. No matter how thorough your brand may be during the mapping process, there...
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