Internet 2025: Can we keep it open and evolving?

Internet 2025: Can we keep it open and evolving?

Internet 2025: Can we keep it open and evolving?

Panelists: Vinton Cerf, Vice President and Chief Internet Evangelist, Google, Marconi Fellow (1998); Robert Kahn, Founder and CEO, Corporation for National Research Initiatives (CNRI), Marconi Fellow (1994); Joseph Kakande, Alcatel-Lucent Bell Labs, Marconi Society Paul Baran Young Scholar (2011); Leonard Kleinrock, Distinguished Professor, UCLA, Marconi Fellow (1986); Dan Kaufman, Director, Information Innovation Office, DARPA. Moderator: Ali Velshi, Host, Al Jazeera America

By Vocalcom

Personalized Customer Service Wins Customer Loyalty

In our modern age of digital customer service, customers may engage with brands in more ways than ever before—and at a much faster pace. Omnichannel strategy and the growing presence of self-service options have certainly helped streamline customer service practices, but a question still remains: Will customer service eventually lose the human touch? Many studies show that there’s great power...
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