Interview with 3Radical

Interview with 3Radical

Interview with 3Radical

Interviewee: David Eldrige, CEO, 3Radical - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - What are the key ingredients in developing one’s O2O strategy? - What does it mean to be a truly "customer-centric" organisation?

By Vocalcom

How to Make Your Brand Customer-Centric in 7 Steps

Delivering great customer experiences is a top priority for most any brand, but how many are truly considering the customer’s point of view? Many would argue that the key to delighting customers is taking a customer-centric approach and making sure that every step along the customer journey is tailored to their needs. Indeed, Deloitte claims that customer-centric companies are 60%...
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