Interview with 3Radical

Interview with 3Radical

Interview with 3Radical

Interviewee: David Eldrige, CEO, 3Radical - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - What are the key ingredients in developing one’s O2O strategy? - What does it mean to be a truly "customer-centric" organisation?

By Vocalcom

Get Ready - CRMXcellence 2013 Starts Today!

It’s Monday, and you’re most likely doing the same things – enjoying your morning coffee, combing through a mass of e-mails received over the weekend and preparing yourself for another week on the job. This Monday, however, is different, as this year’s highly anticipated CRMXcellence Conference event kicks off today, September 16. The event serves as a virtual industry awards...
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