Interview with 3Radical

Interview with 3Radical

Interview with 3Radical

Interviewee: David Eldrige, CEO, 3Radical - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - What are the key ingredients in developing one’s O2O strategy? - What does it mean to be a truly "customer-centric" organisation?

By Vocalcom

Vocalcom's Call Center Software a Business Essential for One Real Estate Company

At first glance, the phrase “predictive dialer” seems a bit incorrect – how could a telephone possibly predict what a human being wants? Yet as MeilleurAgents.com can attest, predictive dialer technology is an effective way for call center personnel to better cater to their customers’ needs and, ultimately, lock in a steadier flow of sales. MeilleursAgents.com, a French real estate...
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