Interview with AIMIA Proprietary Loyalty Singapore

Interview with AIMIA Proprietary Loyalty Singapore

Interview with AIMIA Proprietary Loyalty Singapore

Interviewee: Chen Peng, General Manager, AIMIA Proprietary Loyalty Singapore Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention?

By Vocalcom

Call Center Week 2013: Multi-Channel Service, the Cloud, and Making One Big Transition

At this year’s 14th Annual Call Center Week 2013, what happens in Vegas certainly doesn’t stay in Vegas. Held in Las Vegas, Nevada from June 10-14, Call Center Week 2013 turned out to be yet another successful venture for the world’s largest industry event. And with the main topics of discussion – multi-channel engagement, cloud call center applications and solutions...
View Full Article