Interview with AIMIA Proprietary Loyalty Singapore

Interview with AIMIA Proprietary Loyalty Singapore

Interview with AIMIA Proprietary Loyalty Singapore

Interviewee: Chen Peng, General Manager, AIMIA Proprietary Loyalty Singapore Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention?

By Vocalcom

New Research Shows How Vital Customer Internet Connectivity Is

Today, we use the Internet for just about anything. Whether we’re surfing the Web, online shopping or keeping up with friends on social networks, we involuntarily lean on the Internet to do so. Did you know that most customers actually prefer to use the Web to contact businesses about questions or inquiries? It’s true, strongly supported by new research revealing that...
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