Interview with AIMIA Proprietary Loyalty Singapore

Interview with AIMIA Proprietary Loyalty Singapore

Interview with AIMIA Proprietary Loyalty Singapore

Interviewee: Chen Peng, General Manager, AIMIA Proprietary Loyalty Singapore Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention?

By Vocalcom

Part 3 - Three Questions You Need to Ask Before Investing in Cloud Call Center Software

In the first two parts of this series, we discussed why you should consider staffing flexibility and overall business agility when considering cloud call center software. In the final part of this series, we’re bringing this full circle to discuss what these two considerations support together – business continuity. Business continuity entails day-to-day responsibilities, such as system backups and project...
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