Interview with Andy Main, Deloitte Digital, & Mike Meadows, Eli Lilly and Company

Interview with Andy Main, Deloitte Digital, & Mike Meadows, Eli Lilly and Company

Interview with Andy Main, Deloitte Digital, & Mike Meadows, Eli Lilly and Company

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Andy Main, Principal, Deloitte Digital, & Mike Meadows, VP, CTO, Eli Lilly and Company, during the Dreamforce '14 Keynote pre-show.

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Part 3 - Turning Your Contact Center into More than Just a Cost Center

A mere few years ago, telephony-centric roadmap planning for the contact center primarily focused on proprietary hardware elements. However, as technology shifted to encompass integrated software suites, so too much contact center managers and decision makers shift their planning for similar integration. Contact centers plans of yesteryear need to be left on the cutting room floor as the industry lends...
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