Interview with Antoine De Kerviler, Eurostar

Interview with Antoine De Kerviler, Eurostar

Interview with Antoine De Kerviler, Eurostar

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Antoine De Kerviler, CIO, Eurostar, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Over Half of Contact Center Managers Feel There is No Need for Multi-Channel Service

Customers continue to crave a broader set of reliable service channels. They want to use the kind of channels that they’re using in their personal lives. This fact has been made clear over the years, but then why is it that some businesses do not comply? As one of today’s most trusted providers of multi-channel customer service solutions, we’ve decided...
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