Interview with Antoine De Kerviler, Eurostar

Interview with Antoine De Kerviler, Eurostar

Interview with Antoine De Kerviler, Eurostar

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Antoine De Kerviler, CIO, Eurostar, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Part 1 - Turning Your Contact Center into More than Just a Cost Center

Today, application development and delivery professionals are feeling the pressure more than ever to continually reinvent their contact centers. It’s about redefining the idea of the contact center and what it can do while at the same time keeping functionality, performance and service uncompromised. This is especially true when considering the last point – customer service – as emphasis on...
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