Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Bruce Richardson, Chief Enterprise Strategist, Salesforce, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Salesforce.com Leads Gartner's 2013 CRM Customer Engagement Center Magic Quadrant

Back in May, leading industry analyst Gartner revealed its all new 2013 CRM customer engagement center Magic Quadrant, serving as a goldmine of vital information for players in the space to absorb and apply to their CRM strategies. The document details how social media engagement, coupled with CRM software, is evolving the traditional contact center into a customer engagement center....
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