Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Bruce Richardson, Chief Enterprise Strategist, Salesforce, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Maximizing Your Unified Agent Experience

Retaining great employees – especially great call center agents – is all about respecting their time, helping them be as efficient as possible and feel appreciated for the work that they’re doing. Nothing slows down a call center agent more than waiting to find out if a prospective customer will pick up the phone. The new unified agent is able...
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