Interview with Canon Singapore

Interview with Canon Singapore

Interview with Canon Singapore

Interviewee: Lynette Low, Head of Customer, Delight Management, Canon Singapore Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets?

By Vocalcom

Too Much Call Center Technology, Not Enough Time

Contact center managers are – understandably – on a never-ending hunt for the newest technology and latest trends in the customer service space. After all, customers are constantly changing their minds and communication preferences, oftentimes pinning you as the last person to know. Sometimes, it can feel as though there’s too much call center technology and simply not enough time...
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