Interview with Chip Coons, Western Governors University

Interview with Chip Coons, Western Governors University

Interview with Chip Coons, Western Governors University

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Chip Coons, Chief Information Officer, Western Governors University, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Could Cloud Contact Centers Mean Lower Customer Churn?

Customer churn is the bane of any business or organization, so taking any effort to reduce this is something that simply cannot be ignored. This is especially important for contact centers, as the business hinges on customer satisfaction.   With numbers saying that it is six to seven times more expensive to develop new clients than to simply keep old...
View Full Article