Interview with Chip Coons, Western Governors University

Interview with Chip Coons, Western Governors University

Interview with Chip Coons, Western Governors University

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Chip Coons, Chief Information Officer, Western Governors University, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Delivering the Optimal Customer Experience

Some people may think that customer service and customer experience are essentially the same. In truth, customer service focuses on delivering support to a customer, whereas customer experience considers the perspective of the customer—what it actually feels like to be on the receiving end of support. Customer experience is increasingly becoming a priority for businesses, with Forrester Research reporting that...
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