Interview with Chip Coons, Western Governors University

Interview with Chip Coons, Western Governors University

Interview with Chip Coons, Western Governors University

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Chip Coons, Chief Information Officer, Western Governors University, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Call Center Activity Reports - More Useful Than Ever

Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers. One source of data that is at every call center manager’s fingertips, though, is the information contained...
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