Interview with Cloudera

Interview with Cloudera

Interview with Cloudera

Interviewee: TJ Laher, Product Marketing, Cloudera Questions: - What does it mean to be a truly "customer-centric" organisation? - The management is typically concerned with the huge investment costs from Big Data. How should a firm believer of Big Data justify the ROI to their management?

By Vocalcom

Call Center Activity Reports - More Useful Than Ever

Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers. One source of data that is at every call center manager’s fingertips, though, is the information contained...
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