Interview with Cloudera

Interview with Cloudera

Interview with Cloudera

Interviewee: TJ Laher, Product Marketing, Cloudera Questions: - What does it mean to be a truly "customer-centric" organisation? - The management is typically concerned with the huge investment costs from Big Data. How should a firm believer of Big Data justify the ROI to their management?

By Vocalcom

5 Reasons Video Drives Great Customer Experiences

Personalized customer service is in greater demand than ever, and brands are finding numerous ways to deliver. From messaging to live chat to social media engagement, customer service channels are no longer just a means of delivering answers but bridges to building long-lasting relationships between brands and customers. Among these channels, live chat has consistently proven to be a winner...
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