Interview with Cloudera

Interview with Cloudera

Interview with Cloudera

Interviewee: TJ Laher, Product Marketing, Cloudera Questions: - What does it mean to be a truly "customer-centric" organisation? - The management is typically concerned with the huge investment costs from Big Data. How should a firm believer of Big Data justify the ROI to their management?

By Vocalcom

How Call Centers Can Use IVR to Deliver Great Customer Service

As described in the previous blog post, IVR systems are an essential element of automated customer service. With IVR, brands may ensure that customers are connected quickly and efficiently with the most appropriate agent or given the information they need, saving everyone time while delivering personalized service. Here are five ways call centers can use IVR to deliver great customer service....
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