Interview with Cloudera

Interview with Cloudera

Interview with Cloudera

Interviewee: TJ Laher, Product Marketing, Cloudera Questions: - What does it mean to be a truly "customer-centric" organisation? - The management is typically concerned with the huge investment costs from Big Data. How should a firm believer of Big Data justify the ROI to their management?

By Vocalcom

6 Tips for Using Big Data to Transform Customer Experiences

The wealth of customer data these days presents a challenging task for brands. Metrics such as abandonment rates, first contact resolution, and average handing time certainly provide insights into the quality of customer experiences being delivered. However, most brands also recognize the critical importance of big data in getting a truly global view of what their customers want. From email...
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