Interview with Comarch

Interview with Comarch

Interview with Comarch

Interviewee: Bartosz Demczuk, Business Unit Director, Comarch Questions: - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What does it mean to be a truly "customer-centric" organisation? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences?

By Vocalcom

Top Collaborative Features Your Outbound Call Center Strategy Needs for Success

Today’s sophisticated outbound call center strategy is much different from what is once was. Whereas agents once simply dialed a telephone number and left a voice message on a customer’s answering machine, there now exists a multitude of collaborative features to make this process more exciting, engaging and satisfactory for customers. Let’s take a look at some of the top...
View Full Article