Interview with Comarch

Interview with Comarch

Interview with Comarch

Interviewee: Bartosz Demczuk, Business Unit Director, Comarch Questions: - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What does it mean to be a truly "customer-centric" organisation? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences?

By Vocalcom

Best Practices for Servicing Your Smartphone Customers

In today’s fast-moving society, it’s important for call centers to apply different techniques in order to meet the wide array of demands that consumers can have. If you’re looking for some call center applications that will help develop a positive customer service experience, two main components can be incorporated to achieve this goal: social media and mobile apps. Social Media...
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