Interview with Fraunhofer [email protected]

Interview with Fraunhofer IDM@NTU

Interview with Fraunhofer [email protected]

Interviewee: Dr Antonio Feraco, Assistant Director of Technology, Transfer and Innovation, Fraunhofer [email protected] Questions: - Pertaining to Asian markets, do you see Big Data playing a more central role in the development of one's marketing strategies? - The management is typically concerned with the huge investment costs from Big Data. How should a firm believer of Big Data justify the ROI to their management? - How can organisations implement a cost-effective Big Data strategy?

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Top Reasons You Need Social Call Center Software to Get you Through This Holiday Season

The numbers are in: most companies fail the customer service test. They don’t even make it close to the “just passing” mark, according to the findings of a recent American Express study. Three key findings surfaced from the report: Most customers still don’t think service is good enough, much less getting better. Most people will spend (a lot) more money...
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