Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Gordon Payne, COO, Docusign, and Peggy Bianco, Worldwide GVP - Global Hotel Services, Orbitz, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Empowering Customers to Become Brand Advocates

When companies deliver an excellent customer service experience, sales improve and loyalty is often won. The savvy company, however, will never lose sight of providing an optimal customer experience and strive toward an additional goal: turning those satisfied customers into true brand advocates. In today's omnichannel world, customers have more power than ever before with their freedom to voice concerns...
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