Interview with Greg Blausey, Huntington National Bank

Interview with Greg Blausey, Huntington National Bank

Interview with Greg Blausey, Huntington National Bank

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Greg Blausey, SVP Commercial Banking & Treasury Management Sales Administration, Huntington National Bank, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Customer Service Reps Are No Longer at the Bottom of the Food Chain

Today’s call center solutions have taken agents and heightened them to levels of personalized support that could not be obtained without the addition of technology. However, the technology and its features are only as powerful and capable as the people who are utilizing them. This means that managers must seek out and hire agents who are as tech-savvy as they...
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