Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Jason Hansman, Director of External Program Relations, Iraq and Afghanistan Veterans of America (IAVA), during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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