Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Jason Hansman, Director of External Program Relations, Iraq and Afghanistan Veterans of America (IAVA), during the Dreamforce '14 Keynote pre-show.

By Vocalcom

What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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