Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Jason Hansman, Director of External Program Relations, Iraq and Afghanistan Veterans of America (IAVA), during the Dreamforce '14 Keynote pre-show.

By Vocalcom

5 Reasons Humanized Customer Experiences Still Matter

In our digital age, many brands strive to enhance the customer experience through technology. Automated service, omnichannel strategy, and timesaving options like callbacks and IVR menus have all made modern customer service more efficient and appealing than it has been in the past. Yet, with all these advances, one might question what role humans play in these experiences, both today...
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