Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Jason Hansman, Director of External Program Relations, Iraq and Afghanistan Veterans of America (IAVA), during the Dreamforce '14 Keynote pre-show.

By Vocalcom

The Growing Force of Social Customer Service

Social media platforms continue to dominate the customer service sphere, empowering brands to engage with more customers than ever on a daily basis. Customers reach out to brands for social customer service while also using social media channels to express their sentiments regarding their experiences—a point that can make or break customer loyalty. An Aberdeen Group report found that companies...
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