Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Ken Smith, CEO, Veterans Workshop, and Hilary Snyder, Program Manager, Veterans Workshop, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Research Shows Millions in Savings With Online Self-Service Approach

Research shows that the financial benefits of implementing online self-service for contact center customer service are insurmountable. Don’t get us wrong, multi-channel customer service is touted as being the future of the contact center, but sometimes, customers inevitably want to serve themselves. So, what better way to handle their inquiries than online? If your customers are misusing or abusing your...
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