Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Ken Smith, CEO, Veterans Workshop, and Hilary Snyder, Program Manager, Veterans Workshop, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

The Importance of Tailoring Cross-Platform Consistency

For years, enterprises been abandoning the traditional brick and mortar setup and extending their service to include more than the telephone. Today, businesses exist across multiple channels and can provide multiple experiences. Now, the many unique faces of a business – brick and mortar, telephone, Internet and mobile – can co-exist. The importance of all of these platforms seamlessly and...
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