Interview with Kirk Krappe, Apttus and Steve Rakoczy, Neopost

Interview with Kirk Krappe, Apttus and  Steve Rakoczy, Neopost

Interview with Kirk Krappe, Apttus and Steve Rakoczy, Neopost

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Kirk Krappe, CEO, Apttus. and Steve Rakoczy, SVP Operations and IT, Neopost, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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