Interview with Kirk Krappe, Apttus and Steve Rakoczy, Neopost

Interview with Kirk Krappe, Apttus and  Steve Rakoczy, Neopost

Interview with Kirk Krappe, Apttus and Steve Rakoczy, Neopost

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Kirk Krappe, CEO, Apttus. and Steve Rakoczy, SVP Operations and IT, Neopost, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Giving a New Meaning to the Customer Experience

As call center agents know, there is a lot more to customer service than merely picking up the phone and going through the motions. Agents need to be in tune to basic cultural and geographic sensitivities. For foreign agents who are not completely immersed in a country’s culture, however, this can be very difficult—especially if you operate on a 12-hour...
View Full Article
Questions?
We can help.