Interview with Kirk Krappe, Apttus and Steve Rakoczy, Neopost

Interview with Kirk Krappe, Apttus and  Steve Rakoczy, Neopost

Interview with Kirk Krappe, Apttus and Steve Rakoczy, Neopost

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Kirk Krappe, CEO, Apttus. and Steve Rakoczy, SVP Operations and IT, Neopost, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

New Global Contact Center Report Reveals Key Industry Insights

The contact center of the future is going to require a significant balance between utilizing the latest technology and keeping customers engaged and agents happy, according to a new 2013 Global Contact Center Benchmarking Report. The report – based off of a survey commissioned by Dimension Data – questioned 817 participants across 11 business sectors from 79 countries, ensuring that...
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