Interview with Kirk Krappe, Apttus and Steve Rakoczy, Neopost

Interview with Kirk Krappe, Apttus and  Steve Rakoczy, Neopost

Interview with Kirk Krappe, Apttus and Steve Rakoczy, Neopost

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Kirk Krappe, CEO, Apttus. and Steve Rakoczy, SVP Operations and IT, Neopost, during the Dreamforce '14 Keynote pre-show.

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5 Essential Channels for Conversational Commerce

Conversational commerce is rapidly changing the way businesses engage with customers. Messaging apps, chat interfaces, and SMS continue to dominate as daily communication channels, paving the way for brands to find new and meaningful ways to deliver great service and drive brand growth. However, with all the different terms used these days to define this new revolution in customer experience,...
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