Interview with Laura Weidman Powers, Code2040

Interview with Laura Weidman Powers, Code2040

Interview with Laura Weidman Powers, Code2040

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Laura Weidman Powers, Co-Founder & CEO, Code2040, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction

A vast majority of customer service managers or decision-makers say that providing “good customer service” is among their top strategic priorities; however, a majority struggle with the act of balancing cost and customer satisfaction. In fact, only 37 percent of companies have a dedicated budget for customer experience improvement initiatives, according to a recent whitepaper from top industry analyst Forrester...
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