Interview with Laura Weidman Powers, Code2040

Interview with Laura Weidman Powers, Code2040

Interview with Laura Weidman Powers, Code2040

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Laura Weidman Powers, Co-Founder & CEO, Code2040, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
View Full Article