Interview with Laura Weidman Powers, Code2040

Interview with Laura Weidman Powers, Code2040

Interview with Laura Weidman Powers, Code2040

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Laura Weidman Powers, Co-Founder & CEO, Code2040, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Your Customers Give You Plenty of Data: Are You Using It?

Jack has the same problem every time he dials into a customer contact center. Since he struggles to speak English, he can’t always understand the customer representative or automated list being offered. Oftentimes, as a result, he finds himself hanging up or being connected to the wrong department. Needless to say, it’s an incredibly frustrating experience. So, imagine how good...
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