Interview with Nick Yarymovych, NTT Group, and Bob Pierce, Bunn-O-Matic

Interview with Nick Yarymovych, NTT Group, and Bob Pierce, Bunn-O-Matic

Interview with Nick Yarymovych, NTT Group, and Bob Pierce, Bunn-O-Matic

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Nick Yarymovych, SVP Global Consulting and Operations, NTT Group, and Bob Pierce, SVP Global Sales, Bunn-O-Matic, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Strengthening the Connections in Your Call Center

As an increasing number of multichannel options become available to call center agents and consumers alike, it’s important that each method work as efficiently as the next so that customers are able to transition, for example, from a mobile app to a voice solution without having to repeat the entire process all over again. Whether speaking to a call center...
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