Interview with Oracle

Interview with Oracle

Interview with Oracle

Interviewee: Will Griffith, Regional Director Marketing Cloud Asia, Oracle Questions: - What does it mean to be a truly "customer-centric" organisation? - What is your take on the increasing influence of Big Data in one’s marketing strategy? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences?

By Vocalcom

How Hosted Technology Can Help You Create an Informal Call Center

Mary works in accounting at the Irvine, California-based Smith Company. She’s not a call center agent, but when customers have questions about their account, calls get routed to her. Meanwhile, Clark works on the floor of the company’s largest retail store. Along with the other 20 store employees, he wears a headset and answers questions related to merchandise. The company’s...
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