Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Paul Daugherty, CTO, Group Chief Executive of Technology, Accenture, and Sanjeev Addala, Group CIO, Caterpillar, during the Dreamforce '14 Keynote pre-show.

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Part 1 - What Makes a Call Center Application Addictive?

Mobile applications are crucial for businesses today. It is no longer a question of if your customers will invest in apps for business. That’s because in their free time, your customers are already logging into apps to play games, listen to music and more. The next logical step is to apply this to business, especially considering the prevalence of such...
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