Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Paul Daugherty, CTO, Group Chief Executive of Technology, Accenture, and Sanjeev Addala, Group CIO, Caterpillar, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Taking the Pause Out of the Customer Call

Getting agents on the phone with customers quickly is a key goal of any organization with an outbound call center. And according to a recent study, that’s exactly what customers want, too. The research notes that the majority of consumers like to be contacted by telephone, and will even take calls from unknown numbers, provided the agent picks up quickly....
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