Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Paul Daugherty, CTO, Group Chief Executive of Technology, Accenture, and Sanjeev Addala, Group CIO, Caterpillar, during the Dreamforce '14 Keynote pre-show.

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Exploring the Eco-Friendly Side of the Virtual Call Center

For businesses that want to be cost-effective and eco-friendly, a virtual call center can help. The advancement of call center technology has enabled virtual call centers to become more common and more reliable. This type of setup is praised for its cost-saving effectiveness as well as flexibility; however, some companies might be surprised to learn about the eco-friendly benefits that...
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