Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Interview with Paul Daugherty, Accenture, and Sanjeev Addala, Caterpillar

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Paul Daugherty, CTO, Group Chief Executive of Technology, Accenture, and Sanjeev Addala, Group CIO, Caterpillar, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Giving a New Meaning to the Customer Experience

As call center agents know, there is a lot more to customer service than merely picking up the phone and going through the motions. Agents need to be in tune to basic cultural and geographic sensitivities. For foreign agents who are not completely immersed in a country’s culture, however, this can be very difficult—especially if you operate on a 12-hour...
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