Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Hear from Sharon How from Barbour ABI on how recruitment has changed over the last 18 months from being employer driven tonnow more of an employee decision making process.

By Vocalcom

Majority of Call Center Execs Believe They Deliver High Quality Customer Service

We all know that providing stellar customer service is important. This means ensuring a positive customer experience and adopting a multi-channel approach so that your customers are constantly satisfied. Despite these being the top two challenges cited by contact centers today, call center executives are apparently very confident when it comes to the customer service they deliver. According to a...
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