Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Hear from Sharon How from Barbour ABI on how recruitment has changed over the last 18 months from being employer driven tonnow more of an employee decision making process.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 1

With the arrival of a new year, contact centers are set to experience shifts in customer engagement strategy. While many of the trends to be expected in 2016 closely mirror current ones, the ways in which technologies are implemented, agents train for and deliver service, and consumers choose to interact with their preferred brands will emphasize greater personalized attention and...
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