Interview with Social Data Lab / Amazon

Interview with Social Data Lab / Amazon

Interview with Social Data Lab / Amazon

Interviewee: Andreas Weigend, Director, Social Data Lab & Former Chief Scientist, Amazon Questions asked: - What does it mean to be a truly "customer-centric" organisation? - How can organisations implement a cost-effective Big Data strategy? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences? - How should companies better mine the data they have of customers?

By Vocalcom

Building Stronger Customer Relationships in 2014

The customer service center is the heart of the company-customer relationship. It should go without saying, then, that if the service center does not meet and exceed customers’ expectations, then the heart is likely to stop beating. To this end, here are five predictions that, if heeded, will help you build stronger customer relationships in 2014: Your customer base is...
View Full Article