Interview with Social Data Lab / Amazon

Interview with Social Data Lab / Amazon

Interview with Social Data Lab / Amazon

Interviewee: Andreas Weigend, Director, Social Data Lab & Former Chief Scientist, Amazon Questions asked: - What does it mean to be a truly "customer-centric" organisation? - How can organisations implement a cost-effective Big Data strategy? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences? - How should companies better mine the data they have of customers?

By Vocalcom

Four Ways the Right Call Center Software Will Help Improve Service Quality

Customers who reach out to call centers usually do so because they’re upset about something. Maybe they feel as though they’re getting charged too much. Maybe the product that they purchased isn’t working correctly. Maybe they’re disappointed in the quality of a service they’re receiving. Whatever the reason, callers aren’t usually in the best of moods, and it’s vital that...
View Full Article