Interview with Sprooki

Interview with Sprooki

Interview with Sprooki

Interviewee: Claire Mula, Managing Director and Co-Founder, Sprooki - What does it mean to be a truly "customer-centric" organisation? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - What are the key ingredients in developing your O2O strategy? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention?

By Vocalcom

Four Ways Your Call Center Software Should Support Web Service

Research continues to show that customers demand interactive, robust service through your website. For example, did you know that one in five shoppers prefer online chat over any other form of communication? It’s time to elevate call center managers’ awareness of the vast potential of servicing customers via your website. The first step you need to take is investing in...
View Full Article