Interview with Steve Morrell from ContactBabel

Interview with Steve Morrell from ContactBabel

Interview with Steve Morrell from ContactBabel

Steve Morrell shares the 3 main findings from the UK Contact Centre Decision Makers Guide published by ConactBabel.

By Vocalcom

Increasing Your Customers' Loyalty through the Call Center

Does your company offer a loyalty program, and do you have a clear understanding of the value it brings to your bottom line? If the answer to the first question is ‘yes,’ the answer to the second question is probably ‘no’ or ‘somewhat.’ That’s because loyalty programs are great at getting customers to choose one company over another when making...
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