Interview with Steve Morrell from ContactBabel

Interview with Steve Morrell from ContactBabel

Interview with Steve Morrell from ContactBabel

Steve Morrell shares the 3 main findings from the UK Contact Centre Decision Makers Guide published by ConactBabel.

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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