Interview with Sundi Balu, Telstra

Interview with Sundi Balu, Telstra

Interview with Sundi Balu, Telstra

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Sundi Balu, CIO, International, Telstra, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

5 Key Terms for Building a Strong Customer Service Culture

Every company that aims to deliver great customer service must answer this: Is there a strong service culture in place? Without one, customer service becomes a vague endeavor with no clear strategy. By setting company goals and engaging with employees regularly to establish a clear path to success, a company can establish a strong service culture that naturally leads to...
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