Interview with Sundi Balu, Telstra

Interview with Sundi Balu, Telstra

Interview with Sundi Balu, Telstra

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Sundi Balu, CIO, International, Telstra, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

6 Tips to Improve Call Quality Monitoring

Call quality monitoring is essential to the efficiency of a contact center. Given the high volume of customer service interactions on any given day, it’s critical to establish methods for analyzing and implementing best practices to both improve areas that need work and acknowledge the methods that are working well. Here are six essential tips for improving call quality monitoring...
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