Interview with Sundi Balu, Telstra

Interview with Sundi Balu, Telstra

Interview with Sundi Balu, Telstra

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Sundi Balu, CIO, International, Telstra, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Consumer Tablet Usage Signals Need for Multi-Device Customer Service

Today, it’s not uncommon for people to own multiple devices. In fact, the average U.S. subscriber owns 1.57 mobile devices. That being said, it’s paramount that today’s call center solutions can support customers’ devices of choice – especially tablets, as recent data shows that the percentage of tablets shipped will continue to skyrocket. According to research firm Forrester, 60 percent...
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