Interview with Zalora

Interview with Zalora

Interview with Zalora

Interviewee: Magnus Grimeland, Managing Director & Co-founder, Zalora Questions: - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - Big Data is no longer the concern of a single function within a company. Do you agree with this? In your opinion, whose responsibility is it to oversee Big Data implementations (i.e., who makes the final decision)?

By Vocalcom

Cutting Every Productivity-Wasting Corner in Your Contact Center

As more channels of communication become available to the call center agent, working the phone lines can feel like a rather antiquated way of spending one’s day. With a hosted predictive dialer solution, however, agents are not only able to connect with as many potential customers as possible, but call center managers are able to rely on the technology knowing...
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