Interview with Zalora

Interview with Zalora

Interview with Zalora

Interviewee: Magnus Grimeland, Managing Director & Co-founder, Zalora Questions: - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - Big Data is no longer the concern of a single function within a company. Do you agree with this? In your opinion, whose responsibility is it to oversee Big Data implementations (i.e., who makes the final decision)?

By Vocalcom

Grow Your Contact Center by Almost 30 Percent with Cloud Software

Implementing the cloud could be the best thing you do for your existing call center software. In fact, adopting a cloud center to be used as part of call center operations can help a business continually grow from 17.9 percent to 28.5 percent. It’s important that you try to use cost-effective options that are also flexible and dependable, and that’s...
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