Interview with Zorpia

Interview with Zorpia

Interview with Zorpia

Interviewee: Jeffrey Ng, Chief Executive Officer, Zorpia Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - Pertaining to Asian markets, do you see Big Data playing a more central role in the development of one's marketing strategies? - How can organisations implement a cost-effective Big Data strategy?

By Vocalcom

In-Store Connected Kiosks - Enhancing the Customer Experience One Store at a Time

Companies seeking to enhance the customer service experience and streamline business operations may have to look no further than their fingertips. Solutions like Vocalcom’s interactive, in-store connected kiosk system are paving the way for innovative customer service techniques and reinventing the wheel when it comes to cross-channel retailing. The sleek, freestanding units are fit for an interactive Apple iPad tablet...
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