Interview with Zorpia

Interview with Zorpia

Interview with Zorpia

Interviewee: Jeffrey Ng, Chief Executive Officer, Zorpia Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - Pertaining to Asian markets, do you see Big Data playing a more central role in the development of one's marketing strategies? - How can organisations implement a cost-effective Big Data strategy?

By Vocalcom

Over 60 Percent of Retailers Unaware of What Unified Communications Can Do For Their Business

Unified communications (UC) – or technology that integrates real-time communication services such as instant message (IM), Web chat or social media into more standard communication services – offers an abundance of opportunity. But before you can enjoy the benefits and advantages of unified communications, you have to first be aware of what it can do for your business. A new...
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