Interview with Zorpia

Interview with Zorpia

Interview with Zorpia

Interviewee: Jeffrey Ng, Chief Executive Officer, Zorpia Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - Pertaining to Asian markets, do you see Big Data playing a more central role in the development of one's marketing strategies? - How can organisations implement a cost-effective Big Data strategy?

By Vocalcom

Lessons Learned by the Successful Call Center

School teaches us more than reading, writing and arithmetic – it provides us hands-on experience with life lessons. Follow these rules – inspired by early education – to make your call center the strongest it can be. 1.       Treat others the way you want to be treated They say the customer is always right; however, it can sometimes be difficult...
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