Introducing The Salesforce Console

Introducing The Salesforce Console

Introducing The Salesforce Console

Learn how you can use a Salesforce Cloud console to find and update records quickly in Salesforce.

By Vocalcom

Delivering the Optimal Customer Experience

Some people may think that customer service and customer experience are essentially the same. In truth, customer service focuses on delivering support to a customer, whereas customer experience considers the perspective of the customer—what it actually feels like to be on the receiving end of support. Customer experience is increasingly becoming a priority for businesses, with Forrester Research reporting that...
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