Introducing The Salesforce Console

Introducing The Salesforce Console

Introducing The Salesforce Console

Learn how you can use a Salesforce Cloud console to find and update records quickly in Salesforce.

By Vocalcom

The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
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